Customer Service Representative Certificate Syllabus

Program Clock Hours:  205

Program Description

Overview: Designed by experts to teach the challenges, duties, and required skill sets of modern-day customer-related practices in mind. Learn the basics required to deal with customers in an office environment. Includes courses on Basics of Workplace Success, Grammar, Business Correspondence, and introduction to the Microsoft Office suite with Microsoft Certified Application Specialist (MCAS)
courses.

Outcome: Those who complete this program typically find jobs as customer service representatives or in related careers such as Library Clerk, Courtesy Receptionist, Complaint, Inquiries, or Information Clerk, healthcare reception, and financing, credit card companies. According to the US Bureau of Labor Statistics, customer service job opportunities are expected to grow faster than average in the coming
years.

Courses included (in required order):

• Microsoft Excel 2007 – Level 1
• Microsoft Outlook 2007 – Level 1
• Microsoft Word 2007 – Level 1
• Office Procedures Level 1
• Business Verbal Communication
• Customer Service
• Job Search and Resume Writing

Materials & Equipment included:
Printed textbook for each course

Program Completion
Most students complete this program in 3-4 months. There are final exams on each course, the passing score on which is 70%. Students are allowed up to 3 attempts to pass each exam (with different questions each time). Initial enrollment is for 12 months.

CUSTOMER SERVICE REPRESENTATIVE CERTIFICATE

Program Clock Hours:  205

Program Description

Overview: Designed by experts to teach the challenges, duties, and required skill sets of modern-day customer-related practices in mind. Learn the basics required to deal with customers in an office environment. Includes courses on Basics of Workplace Success, Grammar, Business Correspondence,and introduction to the Microsoft Office suite with Microsoft Certified Application Specialist (MCAS)courses.

Outcome: Those who complete this program typically find jobs as customer service representativesor in related careers such as Library Clerk, Courtesy Receptionist, Complaint, Inquiries, or Information Clerk, healthcare reception, and financing, credit card companies. According to the US Bureau of LaborStatistics, customer service job opportunities are expected to grow faster than average in the coming years.

Courses included (in required order):

• Microsoft Excel 2007 – Level 1
• Microsoft Outlook 2007 – Level 1
• Microsoft Word 2007 – Level 1
• Office Procedures Level 1
• Business Verbal Communication
• Customer Service
• Job Search and Resume Writing

Materials & Equipment included:
Printed textbook for each course

Program Completion
Most students complete this program in 3-4 months. There are final exams on each course, the passingscore on which is 70%. Students are allowed up to 3 attempts to pass each exam (with differentquestions each time). Initial enrollment is for 12 months.

Interested in Customer Service Representative course?

View our Customer Service Representative course page for more information and prices.